Frequently asked questions
In this section you will find answers to the most common questions about EmailClick's products and services.
Is the service free?
Yes, it is completely free.
What is SMTP?
The SMTP protocol (Simple Mail Transfer Protocol) is necessary to send emails.
What is POP3?
POP3 (Post Office Protocol) is necessary to receive emails.
What is an email client?
An email client is a program that allows you to read, write and manage emails on your computer, for example Outlook Express, Mozilla, Thunderbird and Eudora.
Can I read and send emails via the web?
Yes, you just need to access your account by typing your username and password. Then you will be able to manage your email box (account), send and receive emails, adjust your email settings, load files, manage your agenda and address book, etc., all via a simple menu.
Can I read and send emails with my e-mail client?
Yes, you just need to configure your email client with information about your account. For further information follow the instructions in the "Configuration" section.
How do I configure my e-mail client?
Your email client configuration depends on the type of program that you use, in the "Configuration" section you will find instructions for configuring the most used programs.
Can I upload files?
Yes, you can use your page to upload photos and other files.
Can I import my address book?
Yes, to do this enter the section dedicated to your account and follow the instructions.
Is my account subject to cancellation?
Yes. In order to guarantee the use of the service, but more importantly the availability of your username, if you do not login via web at least once every six (6) months, the system will automatically cancel your account. Before cancelling your account you will be sent a warning email. After cancellation you will not be able to reinstate your account. If you wish to use the same username you will have to register again, as long as no-one has chosen the same username in the meantime.
What is webmail?
Webmail is a web application that allows you to manage an email account through a browser.
Can I use my EmailClick webmail as my sole webmail for all my email addresses?
Yes. EmailClick's webmail allows each user to use its webmail service free of charge for all their email addresses (for example Libero.com, Virgilio.com, Yahoo.com, etc.). Instructions to be able to do so are detailed in your account.
How can I change my password?
If you want to ensure on going maximum security, change your password regularly. In order to do so, access your EmailClick email box and choose the menu "Change password". You will be asked to type your old password and the new one you have chosen. Remember to carefully choose your password. For several suggestions, you can visit the Advice section under "Password".
How can I create a complex password?
EmailClick has a password checker in place to test the strength of your password so to create a strong password in order to reduce your risk from online predators, email hoaxes and phishing scams:
• do not type words or common names, nor combinations of common words;
• choose a password of at least 8 characters, that contains lower case and upper case letters (passwords can distinguish them), numbers and special characters such as ?!<>,= , etc.;
• use a different password for each account.
I've forgotten my password? How can I set another?
Click on "forgotten your password" on the login page. You will be asked to type your username and to confirm it by typing the CAPTCHA code. You will then have to provide the answer to the question that you chose when registering your account (e.g. What is your dog's name? Puppy). Then type your new password.
I cannot access my account. Why?
Check that you have typed your username and password correctly. This is usually the problem. If the problem persists, even if you are giving the right information, please contact us.